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Fraudsters target Gib-based NatWest customers

Photo by Johnny Bugeja

Gibraltar-based NatWest International Bank customers have been the target of fraudulent debit card transactions to Deliveroo, a delivery company that does not operate on the Rock, over the weekend. 

The Royal Gibraltar Police launched an investigation after it received nine reports on Sunday of sums, between £80 to £240, being taken from local account holders and the bank was also informed. 

On Monday, a statement from NatWest International Bank said the bank is aware and is currently investigating fraudulent debit card transactions to Deliveroo in the last few days. 

“It has been perpetrated against a small number of our customers in Gibraltar,” the statement read. 

“The bank will arrange to refund any unauthorized transactions, while the debit cards of customers who have been victims of the fraud have been frozen to prevent any further fraud attempts.”

Meanwhile a spokesperson for NatWest International Bank in Gibraltar reassured all customers that digital banking was not affected and that customers should continue to bank online or in branches as normal.

“If any customer sees a transaction that looks suspicious, they should report it to the bank on +44 1534 282828,” the spokesman added. 

“Customers can spot unusual activity fast using the debit card alerts feature on the Bank’s app.” 

“They can opt into this feature to get these transaction alerts whenever the card is used and they can also freeze their card via the app if they suspect it has been compromised or if it is lost or stolen.”

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