AquaGib introduces self-service kiosk for cash payments

AquaGib has installed a self-service payment kiosk for utility bills, enabling customers to pay in cash without the need for interaction with staff.

The kiosk was developed in conjunction with BSG Business Services will soon offer the option to pay using cards too.

“During the lockdown period, we had some customers that requested to pay their bills using cash, and due to having to close our cashier’s office under public health advice, this payment option was unfortunately not available,” AquaGib said in a statement.

“The handling of cash was also of concern for our staff due to the possibility of the virus transmitting to our staff.”

With the self-service payment kiosk, AquaGib is now able take cash payments to even against the backdrop of Covid-19 restrictions.

Customers can now pay their bills using the new kiosk at the Leanse Place Cashiers Office by scanning the QR code that is printed on their bills, either on paper or the email version on their mobile phone.

The self-service payment kiosk is now fully operational, requires no direct interaction with staff and is available within AquaGib’s premises at the Leanse Place Cashiers Office.

For an introductory period, there will be AquaGib staff on hand to further assist the public with the use of the self-service payment kiosk.

AquaGib said it will collect data on usage and explore the potential possibility of introducing other self-service payment kiosks around Gibraltar in the future.

“AquaGib has always tried to be at the forefront of technology and innovation and the self-service payment kiosk is a testament to this,” said Senior Manager of Customer Services, Kadrian Bugeja.

“We pride ourselves in giving the best possible service to our customers, providing as many different payments options as possible.”

Paul Singleton, AquaGib Managing Director, added: “I congratulate the Customer Services Team on the great work that they do for and with the public.”

“This innovation is a good example of the continuing work that we do to provide the widest range of facilities to interact with our customers, which includes a variety of different payment solutions.”

The Minister for Digital and Financial Services, Albert Isola, who is also chairman of AquaGib, added: “This is a further step forward in making it easier for customers to settle their accounts securely and quickly.”

“My thanks to the Customer Services team for this latest innovation.”

Anyone requiring additional information can contact AquaGib’s Customer Service Department via email at customerservice@aquagib.gi or via telephone on +350 20041288 Ext. 2.