Gibraltar Chronicle Logo
Local News

BA urges passengers to check for updated flight information

Eyleen Gomez

British Airways has suspended all flights from Gatwick due to the Covis-19 crisis and has urged passengers due to fly to check for the latest information.

The decision has now immediate effect on the airline’s services from London to Gibraltar. BA operates the only commercial flight still flying despite the lockdown, but the service is from Heathrow.

But while this route is not affected by the Gatwick closure, a representative for the airline told the Chronicle it advises passengers to check their flight status to ensure their flight is still operational.

“This is a fast moving situation and we recommend all customers check for the latest on their flight on,” the spokesman said.

The airline has also updated its ‘book with confidence’ policy with the intention of offering more flexibility.

If a passenger needs to cancel a booking and is due to travel from today and up until May 31, 2020, they can fill out an online voucher form.

The booking will be cancelled at no charge and a voucher will be emailed to the passenger to the value of their booking, BA said.

The voucher is processed as soon as it is submitted, but due to the high volume of applications the airline states it can take up to seven days to receive the voucher.

The airline will adjust the necessary information under its ‘Manage my Booking’ section.

The voucher can be used as payment towards a future booking to any destination, on any chosen dates.

If the new booking is more expensive, the difference will need to be paid and if it is cheaper, a voucher for the difference will be issued.

The voucher will be valid for travel within 12 months from original departure date.

EDITOR'S NOTE: Our reporters are working round-the-clock to bring you the latest news on Gibraltar and the Covid-19 crisis. All our coverage on this critical issue is available free outside the paywall. If you find it useful, please help us reach more people by sharing our journalism. And if you want to support our work further, please consider subscribing to the digital version of our daily newspaper and all our premium online content. You can subscribe via our website or for iOS devices via the iTunes store. Thank you.

Most Read

Opinion & Analysis

Did Russia threaten to attack Gibraltar? No, but…

Opinion & Analysis

Stark reality after another Brexit twist

Download The App On The iOS Store